Health Promotion Care Platform (hereinafter referred to as “the Platform", “we", and “our") recognizes the importance of privacy to you and will do our best to protect your privacy. Please read, understand, and agree to the “Service Terms and Privacy Policy" (hereinafter referred to as “this Policy") before submitting personal or private data to our products.
The purpose of this Policy is to help you understand the following:
1. What personal data we collect from you
2. How we collect and use your personal data
3. How we protect your personal data
4. How we protect the privacy of minors
5. Our third-party providers and their services
6. How your personal data is transferred globally
7. Our right to modify the privacy protection clauses
8. Important notice
Please note that this Policy only applies to the Platform, including computer applications, tools, software, websites, and services that display or refer to this Policy. This Policy clarifies how we handle your personal and private data and declares our commitment to protecting privacy. We recommend that you read this Policy and fully understand the privacy policies of the Health Promotion Care Platform or services.
1. What personal data we collect from you
Personal data refers to information that can identify an individual when used alone or in combination with other information. Such data is collected when you use the Health Promotion Care Platform or services, including name, date of birth, address, ID number, photos, health and medical data, third-party apps, and the location and date of accessing products or services. When you agree to third-party access to our data, you are deemed to have agreed to our storage and use of such data in accordance with this Policy.
The following are the types of personal data we may collect:
(1)Identity: name, ID number, credit card information, mailing address, phone number, email address, preferred contact method, etc.
(2)Personal characteristics: gender, date of birth, blood type, height, weight, habits (such as smoking, drinking), personality, etc.
(3)Social connections: home address, travel areas, leisure interests and hobbies, lifestyle, occupation, family and other member details, marital history, nationality, etc.
(4)Health records: medical history, allergy history, medical records, prescriptions, laboratory tests, examinations, surgeries, medical images, treatment, health check reports, emergency contacts, various measurements (such as body sensing information, such as body status data collected by IoT sensors, heart rate, blood pressure, blood sugar, weight, body fat, body temperature, stress, etc.; or activity information, including running, walking, or cycling, etc.
2. How we collect and use your personal data:
(1) We may use personal information, including your date of birth, to verify identity, assist with user identification, and confirm appropriate services. For example, we may use information such as birth date, gender, and health records to confirm account holder attributes to provide appropriate customer service.
(2) Due to the unique nature of the health promotion and care platform, we must use your personal information and the data you provide to create, develop, operate or analyze assessments, research, or to ensure the accuracy of services and content, or to improve the aforementioned operations.
(3) Data you provide will be directly or indirectly used in serving you. Operations such as reading, analyzing, comparing, organizing, researching, or supplementing records may be performed mostly anonymously and automatically. However, in some cases, experts may need to know your identity to receive your consultation, update your information, contact you for further services, or provide emergency notifications to protect your health.
(4) We may use your personal information from time to time to send important notifications, such as changes to service terms and conditions, policy updates, the latest service announcements from the Health Promotion and Care Platform, health reminders and education, software updates, and scheduled course activities. These notification messages are crucial for your health interactions and can enhance your user experience with the Health Promotion and Care Platform.
(5) We will record your personal information to provide you with a more convenient and personalized service experience. For example, if we know your name, we can welcome you the next time you use the Health Promotion and Care Platform or reduce unnecessary duplicate filling out when you fill out related questionnaires. Like most online services, we automatically collect some information and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referrals and exit pages and applications, operating system, date/time stamps, and clickstream data. We use this information to understand and analyze trends, manage the system, understand user behavior on the system, determine user interest in specific topics, measure the effectiveness of our communications with users, improve our products and services, and collect relevant demographic information about our overall user base. We may use this information to engage in related activities, quickly fill out forms and questionnaires, match products and services, and choose the timing of message delivery.
(6) We may provide you with personalized services, including content and advertising. We will use your personal information to create personalized services for you, including personalized content or suggested activities. For example, if you have participated in a certain series of activities in the past, it means that you are interested in that activity, and when there is the latest news about that activity, we will notify you first.
(7) If you participate in courses, group activities or similar health events, we may also use the information you provide to conduct these activities.
(8) We may also use personal information for internal purposes, such as data analysis and research to improve our products and services.
(9) We may use your personal information for loss prevention and anti-fraud purposes.
3. How will we protect your personal data?
(1)We take the security of your personal information very seriously. The Health Promotion and Care Platform services use encryption technology to protect your personal information during data transmission. We store your personal data on computer systems with access restrictions and keep these computer systems in physically secure locations.
(2)We will take all reasonable and feasible measures to protect your personal data. For example, we will use encryption technology to ensure the confidentiality of data; we will use trusted protection mechanisms to prevent data from being maliciously attacked; we will deploy authorization control mechanisms to ensure that only authorized personnel can access personal data. We will take all reasonable and feasible measures to ensure that we do not collect irrelevant personal data. We will only retain your personal data for the period necessary to achieve the purposes stated in this policy, unless an extension of the retention period is required or allowed by law. We will do our best to protect your personal data, but please note that no security measures can be completely foolproof.
(3)We do not mask the fields for mobile phone number, account, name, ID number, email, and address on the user registration and login pages in order to facilitate users to confirm the accuracy of the information entered through the interface during registration or login.In addition, users need to enter a password to log in and view personal information such as mobile phone number, account, name, ID number, email, and address, which are not high-risk information for payment tools (such as credit card numbers and verification data). Therefore, this platform does not mask the aforementioned information on the interface.Users should properly safeguard the security of the devices, equipment, and related login information they use to prevent others from viewing, illegally using, obtaining login information, tampering with basic identity information, destroying records, and other situations.If users discover any of the aforementioned situations, they should immediately notify the platform to stop related services and take preventive measures (including but not limited to suspending payment behavior, changing passwords, etc.). The platform will assist in investigating and clarifying the facts of impersonation or theft, but if the user deliberately or negligently causes damage, the user shall bear it on their own.
4. How will we protect the privacy of minors?
Our products and services are primarily designed for adults. Without the consent of parents or guardians, no minor accounts can be created. In cases where we collect data from minors with the consent of parents, we will only use or disclose such data in accordance with the law, with the explicit consent of parents or guardians, or when necessary to protect the minors.
5. Third-party providers and their services
We will never provide any of your personal information to any individual, group, or company without your authorization or unless we are working with third-party partners. We will also strictly limit our partners' use and disclosure of the information we provide them.
The following are the types of third-party partners we share information with:
(1) Our affiliates: Our affiliates refer to our present and future subsidiaries, branches, offices, factories, associated enterprises, and/or other business organizations. “Affiliates" refer to any type of business organization that is directly or indirectly controlled by us, directly or indirectly controls us, or is controlled by the same enterprise or management team as us.
(2) Service providers: The health promotion and care platform service may include links to third-party systems, products, or services. Our products and services may also use or provide third-party products or services, such as apps, various measuring devices, logistics providers, malls, financial institutions, etc. The data collected by third parties may include information such as location data or detailed contact information, which is subject to the privacy practices of that third party. We encourage you to understand the privacy practices of these third parties. We will provide the necessary personal information to the above service providers to perform services, process information, complete orders and payments, manage and enhance your data, provide after-sales services and evaluate your interest in products and services, as well as carry out satisfaction surveys or research-related processes and the appropriateness of the quality. These companies are obligated to protect your information and may be located anywhere the health promotion and care platform operates.
(3) Government agencies: The laws, legal procedures, litigation, or public and government agencies in your place of residence may require the health promotion and care platform to disclose your personal information. We may also disclose your personal information in determining that it is necessary and appropriate based on national security, law enforcement, or other important public issues. We may also disclose your relevant information in determining that it is reasonable and necessary to enforce the terms and conditions of the company, protect the company's rights, or protect users.
6. How is your personal data transferred globally?
We provide products and services through resources and servers distributed globally. This means that your personal data may be transferred to other jurisdictions outside of the country/region where you use the product or service, or accessed by parties from those jurisdictions. Such jurisdictions may have different data protection laws or even no relevant laws. In such cases, we will ensure that your data receives sufficient and equivalent protection as required by all applicable laws and regulations.
7. Amendment rights of privacy protection terms
The privacy protection policy will be appropriately modified in response to trends in technological development, revisions to relevant laws and regulations, or other environmental changes, to ensure the protection of users' privacy. When there are modifications to these terms, they will be announced through the website/page, program, or related system pages of this service. Users should always pay attention to such modifications or changes. If users continue to use this service after the modifications or changes, it is deemed that they have accepted and agreed to the modified privacy protection policy. If users do not agree with the modified policy content, please stop using this service immediately.
8. Important Statement
Please keep your personal account and password safe to prevent others from collecting and using your personal information. You are responsible for safeguarding the personal account and password provided by us. If you fail to keep them safe and suffer damages due to theft or forgery, we will not be liable for any compensation.
